“My partner and I had a lovely time. Michael, the host, was as exceptional as the dinner he prepared for us. The freshly delivered warm croissants in the morning were the perfect way to start the day. The cabin is homey and well cared for. If you're staying in Montville, we definitely recommend you stay here.”
Policy
Booking and cancellation.
The essential terms for stays at Montville Country Cabins.
Cancellation
Cancellation and refunds.
28+ days before arrival
A full refund is given, less a $50 administration fee.
28 to 7 days before arrival
The deposit is forfeited unless the cabin can be rebooked for the same dates. If resold, a $50 administration fee applies and the balance is refunded.
Inside 7 days of arrival
The full booking amount is forfeited unless the cabin can be rebooked for the same dates. If resold, a $50 administration fee applies and the balance is refunded.
Travel insurance
Strongly recommended. Travel insurance is the simplest cover against illness, weather, work changes and the other things that can move a booking unexpectedly.
Payment
Payment terms.
Accepted payment methods
MasterCard, Visa and direct debit. American Express attracts a 3% surcharge. Diners Club is not accepted.
Card on file
A valid credit card is required to confirm any booking. The card on file is the default method for the balance payment seven days before arrival.
Minimum nights
Two-night minimum stay; three-night minimum across public holidays. Single nights are available at the discretion of management.
System overrides
Management reserves the right to override system glitches and confirm or amend bookings where the rate or availability has been misquoted.
In the cabin
Guest responsibilities.
Check-in and check-out
Check-in from 3 p.m. to 8 p.m.; arrivals after 7 p.m. (office close) require prior arrangement. Check-out by 11 a.m.
Damage and cleanliness
Guests are liable for any damage, loss or theft during the stay. A $50 charge applies if dishes or the cabin are left in a state that requires extra cleaning.
Conduct
A $1,250 security call-out fee applies if disruptive behaviour requires intervention. Disruptive guests may be evicted without refund.
Smoking
Smoking and vaping are permitted on the deck or in designated areas only – not inside the cabin. A $500 cleaning fee applies to violations.
Pets
No pets, with the exception of registered guide dogs. The property borders national park and rainforest.
Visitors
Day visitors require prior approval from management. Guests are responsible for the peaceful enjoyment of the property by all other guests.
Questions
Talk to us before you book.
Anything unclear, or special circumstances we should know about, call us on 07 5442 9484 or send a note via the contact page. Easier sorted before the booking than after.