# Common questions.

Everything most guests ask, in one place. Anything missing – call us on 07 5442 9484 or send a note via the contact page.

## Stay essentials.

### What kinds of cabins do you have?

Ten self-contained timber cabins on sixteen acres. Seven are single-storey couples cabins (king bed, sleeps two; one studio with queen). Three are two-storey cabins with a king bedroom upstairs, two single beds that stow away when not needed, and a sofa bed in the lounge – they sleep up to six.

### How far apart are the cabins?

Fifty to one hundred metres between each cabin. No shared walls, no shared verandahs, no neighbours within earshot. The two-storey cabins are grouped at one end of the property; the couples cabins set deeper into the gardens and rainforest.

### What is included in every cabin?

King-size spa bath, wood-burning fireplace (firewood supplied April to September), private balcony or patio with hooded BBQ, self-contained kitchen with stovetop, microwave, fridge and toaster (no oven), reverse-cycle air conditioning, ceiling fan, hardwood floors, flat-screen TV with DVD player, board games, books, bathrobes, free toiletries, hairdryer, linens and towels.

### What about breakfast?

A continental breakfast hamper is stocked in the cabin for the length of your stay – cereals, yogurt, juice, milk, bread, butter, jams, seasonal fruit. Each morning, Michael delivers fresh croissants to the door. A bacon, egg, sausage and mushroom add-on is available for $25 for two.

### Can we order dinner to the cabin?

Yes. BBQ dinner hampers and hot dinner hampers are $95 and can be pre-ordered when you book. Day-of orders are taken until 4 p.m.; 24 hours’ notice is appreciated for the BBQ options. Full menu on the Menu page.

### Is there Wi-Fi in the cabin?

No. The site geography limits coverage and we have leaned into it – this is an unplug-and-listen-to-the-rain place. Wi-Fi is available in the meeting room for genuine need.

### Are the cabins air-conditioned?

Yes. Reverse-cycle air conditioning with a ceiling fan in every cabin. The wood fireplace handles the cooler months from April through September.

### What are the check-in and check-out times?

Check-in is from 3 p.m. to 8 p.m. (office hours 8 a.m. to 7 p.m.). Check-out is 11 a.m. If you are arriving after office hours, please contact us in advance for after-hours instructions.

### Are children welcome?

The two-storey cabins (Rose Gum, Iron Bark, Hoop Pine) accommodate up to four children alongside two adults. The single-storey couples cabins are sized for two; we do not recommend them for families with children. A high chair and baby safety gates are available on request. Ages 0–2 stay free; ages 3 and up are charged per night.

### Are pets allowed?

No pets, with the exception of registered guide dogs. The property backs onto national park and rainforest, and our wildlife policy reflects that.

### Can we smoke?

Smoking is not permitted inside the cabins. It is permitted on your private balcony with the doors and windows closed. A $500 cleaning fee applies to violations.

### Can we feed the wildlife?

No. Feeding any wildlife is prohibited under Parks and Gardens legislation. Kookaburras will visit your meals anyway – please enjoy them, but do not feed.

### Can we swim in the lake?

No. The lake is twenty-eight metres deep, spring-fed and extremely cold. It is for the view, not for swimming.

### Is there parking?

Free on-site parking for one vehicle per cabin, directly beside your patio.

### How does housekeeping work?

Daily housekeeping is included for stays longer than four nights. Shorter stays are serviced on arrival and departure; the hamper is restocked as you use it.

### What is the damage deposit?

A refundable AUD $200 damage deposit is taken on arrival by credit card. American Express attracts a 3% surcharge. Diners Club is not accepted.